Telecom Industry News, Research and Reviews

How Much Bandwidth Does VoIP Use Per Call?

Voice over Internet Protocol calls, or commonly known as VoIP calls have gradually become one of the most preferred substitutes of the traditional landline phone calls in recent times. Enterprises, across the globe, are adopting it for their communication needs as it comes with a variety of advantages like flexibility, …

Read More

SD-WAN as a Service

Software Defined Wide Area Networks, popularly known as SD-WAN has grown to be one of the preferred choices when it comes to network routing technologies in recent times. It aggregates various transport media while sharing traffic across networks and results in superior performance, enhanced efficiency, and capability at a comparatively …

Read More

RTP

What Is The Purpose of RTP In VoIP

Did you know many of us, use VoIP on daily basis? Surprised! Yes, every time we use our phones, tabs, laptop, or pc to make calls using Skype, Facebook Messenger, Whatsapp, or Teamviewer, we are using VoIP applications. Voice over Internet Protocol is a technology that transports voice communication and …

Read More

call center agent performance

How to Improve Call Center Agent Performance

The key to driving a good business is keeping your customer satisfied. The relationship between a company and its customer is not limited to selling a product. A good business entity will always ensure providing impeccable after-sales service to their customers. The image of a company is also affected by …

Read More

sdwan vs mpls

Why is SD-WAN better than MPLS?

There was a time when someone asked a network architect to implement a high performing wide area network (WAN), the only answer used to be Multiprotocol Label Switching (MPLS). However, with changing time the answer to this question has also changed. But, why is SD-WAN better than MPLS? What are …

Read More

How To Improve Call Center Customer Service

As it is said, “without the customer, there is no company”, a well-defined call center customer service experience can boost any business to reach greater heights. The customer being the only boss of the company expects an improved call center customer service experience. Customer’s experience with the call center has …

Read More

ACD

Why You Need Automatic Call Distribution

An automatic call distribution system, also called an automatic call center, is a telephone device that automatically answers and dispenses outgoing calls to different groups of agents or terminals in an organization. The system enables the operator to make decisions about the number of calls that should be answered, the …

Read More

How to Find the Best Call Forwarding Services

Call forwarding has been a popular service for telecommunication companies in providing customers with a number of options. It is often a good idea to take advantage of the different options provided by such a service, because it can help you make use of some features you might not have …

Read More

Is DIY PBX the Right Plan for Your Company

Not too long ago, a company’s business phone system was sort of the oddball in the company’s data management. The business phone system is essential because it is needed for voice communication. But, it was also relegated to the data department and IT experts. Because phone systems are not the …

Read More

Your Business Can Benefit by Using Predictive Analytics

When a transaction is made by a customer, businesses tend to do everything possible to provide the best experience. It is not uncommon for customers to simply abandon a vendor or provider and they may even drop the transaction because of a poor user experience when dealing with that business. …

Read More