When it comes to phone systems to use in your business, your choices will be based on two categories — the Session Initiation Protocol, which is associated with the delivery of Voice-Over-IP (VoIP). Then there is the Primary Rate Interface (PRI) that handles the traditional telephony systems. Companies have realized …
There was a time when someone asked a network architect to implement a high performing wide area network (WAN), the only answer used to be Multiprotocol Label Switching (MPLS). However, with changing time the answer to this question has also changed. But, why is SD-WAN better than MPLS? What are …
As it is said, “without the customer, there is no company”, a well-defined call center customer service experience can boost any business to reach greater heights. The customer being the only boss of the company expects an improved call center customer service experience. Customer’s experience with the call center has …
An automatic call distribution system, also called an automatic call center, is a telephone device that automatically answers and dispenses outgoing calls to different groups of agents or terminals in an organization. The system enables the operator to make decisions about the number of calls that should be answered, the …
Call forwarding has been a popular service for telecommunication companies in providing customers with a number of options. It is often a good idea to take advantage of the different options provided by such a service, because it can help you make use of some features you might not have …
Hosted PBX vs SIP Trunking is one of the most common questions among small business owners these days. While there are numerous companies offering these services, there are also a lot of differences between them. The purpose of this article is to help small businesses make an informed decision on …
Not too long ago, a company’s business phone system was sort of the oddball in the company’s data management. The business phone system is essential because it is needed for voice communication. But, it was also relegated to the data department and IT experts. Because phone systems are not the …
When a transaction is made by a customer, businesses tend to do everything possible to provide the best experience. It is not uncommon for customers to simply abandon a vendor or provider and they may even drop the transaction because of a poor user experience when dealing with that business. …
Today many areas of the globe are connected through 4G and 5G networks are still being installed in many areas. With this in mind, it seems a bit early to be discussing the advent of 6G technology. Why would be moving on to the next “G” when so many are …
Branch infrastructure continues to evolve. As we increasingly rely on application services and apps, network teams have turned to software-defined wide-area networking (SD-WAN) in order to take their branch infrastructure up to the next level. In this article, we will be examining the emergence of SD-Branch, along with its drivers, …