Securus Technologies Announces Secure Call Platform (SCP) Remote Call Forwarding Detection



Securus Announces Its Secure Call Platform (SCP) Remote Call Forwarding Detection Feature Identifies More Than 3.5 Million Forwarded Calls, Preventing Popular Inmate Phone Scams

Securus Technologies, Inc., a leading provider of inmate communications services, today announced its Secure Call Platform (SCP) Remote Call Forwarding detection feature has identified more than 3.5 million forwarded calls this past year, helping correctional facilities prevent popular call forwarding phone scams.

Securus’ Remote Call Forwarding detection technology is the industry’s only solution capable of detecting and disconnecting a call forwarding event in real time during the call. This patented technology—identifying forwarded calls as they are placed—is exclusively available on Securus’ SCP. The Remote Call Forwarding detection feature identifies forwarded calls with 99% accuracy and provides facilities with the option of either terminating a forwarded call before the connection occurs or flagging a forwarded call for future investigation.

“With our Secure Call Platform and its real time Remote Call Forwarding capability, we empower our clients to stop call forwarding schemes in their tracks,” said Adam Edwards, Senior Product Development Manager for Securus’ SCP. “Competitive industry solutions can’t do that. They are only able to detect forwarded calls after the fact. By that point, the damage has been done—and another victim suffers.”

Inmates that carry out these call-diversion schemes, otherwise known as “*72 or *74 fraud,” essentially “hijack” a victim’s phone number. The deception typically occurs as follows:

  • An innocent party receives a call from an inmate that disguises his identity.
  • The inmate describes a desperate situation and persuades the called party to place a call with specific dialing instructions.
  • By dialing the number the way the inmate instructs, the victim’s phone number is forwarded to another number.
  • This allows the inmate to place unauthorized subsequent calls and charge them to the victim’s phone number.

About Securus

Securus Technologies, Inc. is one of the largest suppliers of detainee communications and information management solutions, serving approximately 2,400 correctional facilities and over 850,000 inmates nationwide. A recognized leader in providing comprehensive, innovative technical solutions and responsive customer service, Securus’ sole focus is the specialized needs of the corrections and law enforcement communities. Securus is headquartered in Dallas, TX, with regional offices in Carrollton and Allen, TX and Atlanta, GA. For more information please visit the Securus website at www.securustech.net.

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