Alliance and Intrado Deliver Next-Generation 9-1-1 (NG9-1-1) Text Messaging Enabled Products and Services Announced by Motorola
Motorola Announces Alliance With Intrado to Deliver Next-Generation 9-1-1 Text Messaging Products and Services
NG9-1-1 Leaders to Combine Expertise and Innovative New Technologies to Further Advance Public Safety Services
The Enterprise Mobility Solutions business of Motorola (NYSE:MOT – News), today announced an alliance with Intrado, Inc., the leading provider of 9-1-1 technology solutions, to deliver next-generation 9-1-1 (NG9-1-1) text messaging enabled products and services.
As agencies move toward wider adoption of NG9-1-1 capabilities, a new approach is needed to fully realize the unprecedented access to non-verbal communication, such as citizen text messaging. Working closely with mutual public safety customers, Motorola and Intrado are combining their expertise with innovative new technologies to further advance public safety services and emergency response. The two companies will initially focus on a citizen text messaging trial to enable access for individuals who may have speech or hearing disabilities. The result of this trial will help inform how citizen text messages are best integrated as public safety agencies move toward NG9-1-1 services. In June 2009 Intrado launched the first text messaging solution to successfully deliver text messages directly to 9-1-1 and has continued to enhance that solution in preparation for broader deployment across the public safety community.
For the initial text trial, the interoperability and integration of Motorola’s IP based PremierOne™ CAD and Intrado’s A9-1-1™ equipment and technology will be achieved using the ATIS (Alliance for Telecommunications Industry Solutions) Emergency Services Messaging Interface (ESMI) standard. Motorola and Intrado support the need for NG9-1-1 standards. As future NG9-1-1 standards evolve and are approved by industry recognized standards organizations, trial solutions supporting these standards will be considered.
“This alliance with Intrado further demonstrates our commitment to deliver next generation public safety solutions for safer, faster and better incident resolution. Through collaboration with our customers and our involvement with industry groups, we understand there is a critical need to enhance communications between the nation’s public safety agencies and the community,” said Darren McQueen –vice president and general manager, Integrated Command and Control and Private Broadband for Motorola, Inc. “We’re looking forward to working with Intrado to accelerate the deployment of 9-1-1 text messaging for the speech and hearing impaired, and for people whose safety may be compromised if they were to speak to an emergency operator.”
“We’re pleased to be collaborating with Motorola, a recognized and respected NG9-1-1 innovator, to enable more public safety answering points (PSAPs) to efficiently implement text messaging for the people they serve,” said Joe Hernandez, senior vice president of Intrado’s Emergency Responder Division. “Consumer technology and the way people are communicating with each other is evolving rapidly, and so are the public expectations of 9-1-1 emergency communications and response. Together with Motorola, we can provide PSAPs the ability to accept emergency text messages from citizens who are deaf or hard of hearing or have speech-impairments, and may not be able to voice their request for emergency assistance.”
Motorola recognizes that the Public Safety community faces challenges as well as exciting opportunities enabled by IP and broadband technologies. The company is dedicated to leading the way to a new generation of public safety solutions, combining advanced new technological capabilities with the reliability of the industry’s most trusted mission critical solutions to provide real-time sharing of crucial voice, data and video communications where they’re needed most.
Motorola is known around the world for innovation in communications and is focused on advancing the way the world connects. From broadband communications infrastructure, enterprise mobility and public safety solutions to mobile and wireline digital communication devices that provide compelling experiences, Motorola is leading the next wave of innovations that enable people, enterprises and governments to be more connected and more mobile. Motorola (NYSE:MOT – News) had sales of US $22 billion in 2009. For more information, please visit www.motorola.com
In business for over 30 years, Intrado has maintained a focus and passion for saving lives and supporting the needs of public safety. Public safety and telecommunication services providers depend on Intrado for essential 9-1-1 services and technology. Today the company provides the core of the 9-1-1 network in North America with voice call delivery, comprehensive data management, routing, location and call handling technologies. Intrado’s dedicated focus on 9-1-1 communications technology allows the company to continue pioneering network innovations that save lives and transform the quality of emergency response in North America.