Dexrex Gear Launches Version 2.2 of ChatSync Platform with Advanced Social Media and Customization Features
Dexrex Gear Launches New Release of Cloud-based ChatSync Messaging Management Platform with Advanced Social Media Data Management Capabilities
New version helps enterprises efficiently manage the capture, archiving and accessing of real-time textual messages in Facebook, Twitter and LinkedIn for compliance and e-discovery
Dexrex Gear, a leading developer of cloud-based enterprise data management solutions for businesses’ mobile text (SMS) and instant message (IM) communications, has launched version 2.2 of its popular ChatSync platform, adding increased support of well-known social media platforms and increased customization features for enterprises.
Dexrex Gear’s cloud-based ChatSync message archiving and management platform, which is already compatible with the most popular IM clients from companies such as Skype, Yahoo!, AOL, Microsoft and others, now offers broad support for messaging and communications from social media communities Twitter, Facebook and LinkedIn.
Such social media platforms are increasingly penetrating the enterprise environment as users communicate during work hours and companies take advantage of the cost benefits of using on-demand platforms for business communications and collaboration. ChatSync provides innovative enterprises with the ability to capture, store and manage those communications in a cloud-based environment for a variety of purposes, from security to FINRA and other regulatory compliance to business intelligence.
“It is clear that the enterprise environment will not be able to avoid the social media revolution, and as a result, many companies are proactively embracing it and using these new capabilities to their advantage,” said Derek Lyman, co-founder and CEO of Dexrex Gear. “ChatSync allows those innovative companies that use social media as part of their day-to-day operations to do so with the confidence of control and security.”
The new version of ChatSync retains its original functionality while bolstering its interaction with the unique challenges associated with the growing community of social media providers and platforms.
“The nature of enterprise communications is changing drastically with the rise of instant messaging, SMS and social media, in a fashion similar to the way e-mail altered the collaboration landscape over a decade ago,” said Brian Babineau, Senior Analyst with Enterprise Strategy Group. “The SEC changed the way e-mail needed to be managed and retained with one interpretation – namely the update to Rules 17a-3 & 4. What many forget is that this elevated industries’ attention and spurred many of the legal changes in dealing with electronically stored information. With FINRA issuing a similar interpretation centering on social networks in January, companies need to be ready for a sequel in terms of updating archiving strategies to include new age collaboration and communication mediums.”
The latest iteration of ChatSync also boasts a new API, increasing customization features for partners and original equipment manufacturers addressing the enterprise market.
“We have seen a number of companies try and develop home-grown solutions to the challenge of managing social media communications, but because they are ad-hoc and unfocused, they are rarely successful across the multiple levels of social media,” added Lyman. “The fact is, it’s harder than it looks, but ChatSync is specifically designed for the unique challenges of social media platforms and fills in the gaps usually left by home-grown solutions.”
ChatSync works by capturing and offloading text-based messages via a client plug-in, proxy or SIP script deployment into a secure and centralized storage platform within the cloud, where it is normalized and archived in a structured database to ensure fast and efficient search and retrieval for compliance, e-discovery, and adherence to storage best practices.
ChatSync also uses extensible APIs to plug into users’ devices, messaging clients or messaging servers, and archived content and metadata can be pushed from the platform to message powered services like Web access portals, monitoring applications or compliance tools. The Dexrex Gear architecture enables multiple deployment methods for Dexrex Gear ChatSync, including SaaS, a virtual appliance, and a hardware appliance. Those options enable the solution to run parallel to existing communications systems with no pass-through or single point of failure.
The new ChatSync version is available now from Dexrex Gear resellers. For more information contact sales@dexrexgear.com.
About Dexrex Gear
Dexrex Gear is an information technology company that provides consumer and business textual data management services for instant message (IM) networks and mobile text (SMS) messages. Founded in 2005, the company is located in Cambridge. Dexrex Gear is committed to the privacy, security, and unification of personal communications. Dexrex Gear provides a suite of platforms for compliance, productivity, and e-discovery. The company’s goal is to organize textual communication and make all text portable. For more information visit www.dexrexgear.com.
