Tone Software Announces ReliaTel-Streamline Management Solution 2.6 Release
Tone Software Releases Enhanced ReliaTel-Streamline 2.6 Platform with Operational Knowledge Base for Converged Voice Networks
ReliaTel-Streamline 2.6 Knowledge Base Delivers Comprehensive Intelligence to Boost VoIP Network Service Levels, Strengthen Risk Management and Drive Down Costs
ANAHEIM, Calif.–(BUSINESS WIRE)–Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, today announced immediate availability of its ReliaTel-Streamline® Management Solution 2.6 Release with the Operational Knowledge Base, a “single pane of glass” that delivers the critical intelligence required to better achieve and sustain the quality and service levels necessary in converged voice over IP (VoIP) and data networks. By implementing the 2.6 Release, Tone’s customers can instantly take advantage of comprehensive expertise available in the Operational Knowledge Base, enabling enterprises and managed service providers alike to immediately improve the effectiveness of supporting VoIP convergence, reduce the risks caused by gaps in staff expertise, and drive down associated costs.
Service providers and enterprises alike often find that their technicians are challenged to support VoIP due to inexperience in handling issues that inevitably arise in complex, multi-platform converged environments. Further, companies investing in VoIP networks expect enhanced voice services and a rapid return on investment (ROI), but the resulting support burden can cause quality and service levels to plummet, resulting in rising costs and erosion of the desired return. The ReliaTel-Streamline Operational Knowledge Base provides critical expertise directly relevant to resolving faults, performance and call quality issues across multiple manufacturers’ voice technologies—including manufacturer-suggested resolution actions and the installation-specific knowledge of senior technicians—all delivered within the dynamic Knowledge Base portal.
“There has been a lot of talk about the converged network and making the transformation to IP, including VoIP. But as companies and carriers make the transition, it is much more than just technology,” said Principal Analyst Mike Sapien of Global Research & Advisory Firm Ovum. “There is a critical need for tools and resources to effectively manage the move and on-going performance. This is required not only for a smooth transition but also for the ability to track and monitor the expected return on investment.”
“By capturing and delivering the expertise of multiple equipment manufacturers, as well as the organization’s most senior technicians, the ReliaTel-Streamline Knowledge Base fills a strategic operational gap found in virtually every converged voice support organization,” said Amit Kapoor, director of strategic technology advancement, Tone Software Corporation. “Through the Knowledge Base, tier one support staff can now immediately execute the correct actions to resolve issues in their multi-vendor environments, freeing senior technicians for strategic work, reducing risks to voice service levels, controlling costs, and protecting the overall ROI of the convergence investment.”
The 2.6 Knowledge Base facility arrives in users’ hands pre-populated with multiple manufacturers’ recommended resolution procedures for faults, alarms and events. Users can also populate the Knowledge Base with their own operational procedures, including step-by-step actions for specific devices and events, relevant text or schematic documents, and hyperlinks to access information stored over the network. When issues arise, one click automatically launches the Operational Knowledge Base in the context of that specific alarm and device, delivering both the manufacturer’s and user suggested actions, procedures, documentation, audit trail data, historical trend data, and a secure remote access portlet to resolve the specific issue on the specific device. Through the Knowledge Base, voice support technicians can vastly reduce problem resolution time, increase resolution accuracy, and save valuable staff time that translates into real dollar savings.
“The most difficult challenge businesses face in harvesting full value from converged VoIP networks is ensuring the necessary knowledge is easily accessible to the front-line telecom support teams who must proactively fight quality and service issues every day,” said Shirley Balarezo, president, Tone Software Corporation. “The ReliaTel-Streamline Operational Knowledge Base is an invaluable resource that delivers the critical intelligence needed by both enterprises and service providers to successfully support the strategic converged communications environments that are driving their business initiatives and success.”
About Tone Software Corporation
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel and Streamline solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying network management and monitoring in one solution, Tone Software eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. The combination of ReliaTel and Streamline provide the ideal platform for managed service providers, VARs and enterprises who today must drastically reduce the overall costs of managing their current voice communications and infrastructure but who also require a comprehensive management platform that will fully support their evolution to future technologies and innovations. For more information, go to www.reliatelsolutions.com.
