Keynote Mobile Device Perspective 4.0 , for Mobile Application Monitoring and On-Demand Troubleshooting
Keynote Announces Mobile Device Perspective 4.0 – Hosted, Real-Device Monitoring Solution With Enhanced Support for Interactive Troubleshooting, Diagnosing and Validation of Mobile Applications
– Keynote Mobile Device Perspective (MDP) 4.0 is the Enterprise Solution for Monitoring Mobile Content, Applications and Services
– Enhanced for Smartphones, Mobile Device Perspective 4.0 Provides 24×7 Monitoring on Leading Devices Including the Apple iPhone, Android G1, BlackBerry Curve and Nokia N95
– New Add-On Feature, Mobile Device Perspective Interactive (MDPi), Provides Real-Time Interactive Access to Smartphones in Remote Locations for Troubleshooting and Validating the Performance of Mobile Applications in Order to Improve the End User Experience
– MDP is Available on Keynote’s On-Demand Test & Mesurement Network and for Private Test & Measurment Networks for Dedicated Use
SAN MATEO, Calif.–(BUSINESS WIRE)–Keynote® Systems (NASDAQ:KEYN – News), the global leader in on-demand mobile and Internet test & measurement solutions for continuously improving the online experience, today announced Keynote Mobile Device Perspective® 4.0, a complete solution for mobile application monitoring and on-demand troubleshooting.
Today’s smartphone users customize their devices with downloadable applications that provide access to the information and services they require most. And enterprises rolling out new smartphone applications as part of their business strategy need assurance that end-users can quickly and reliably access their content. When service fails, the smartphone application is out of business.
With the release of Mobile Device Perspective 4.0, Keynote has added more smartphones to its on-demand global test and measurement network and included a powerful new add-on option called Mobile Device Perspective interactive (MDPi). MDPi provides real-time desktop access to smartphones in remote locations for interactive troubleshooting and diagnosing issues encountered while monitoring mobile applications with MDP. With MDPi mobile operations and development teams can interact with their mobile applications on the smartphone, get real-time, instantaneous feedback of the LCD screen, as well as save and share results to collaborate across teams.
Large organizations have an option to choose from a single private device or multiple devices, at a fixed monthly fee, which can be accessed only by their internal teams or choose Keynote’s shared device infrastructure, at an hourly use fee, that Keynote has deployed for shared use between all customers. MDPi provide users with pixel-perfect rendering of what is happening on remote smartphones without any degradation.
With Mobile Device Perspective 4.0, users have access to a complete solution that can remotely monitor the performance of mobile content, applications and services, as well as provide real-time desktop access to smartphones in remote locations for troubleshooting and diagnosing performance issues. With the release of MDP 4.0 and the introduction of MDPi, enterprises are now able to access the latest smartphones such as the Apple iPhone, Android G1, Nokia N95, BlackBerry Curve and more.
“The explosion of smartphones and mobile applications has created a performance monitoring nightmare for businesses developing mobile content and applications,” said Carl Howe, director, consumer research for Yankee Group. “Businesses have little time to monitor, troubleshoot and fix problems with their mobile apps to avoid bad customer experiences. Hosted services such as Keynote’s allow businesses to monitor the mobile application performance as seen by an end-user and to troubleshoot smartphone performance issues from their desktops. Timesaving services such as these can help IT operations teams improve mobile app performance and reduce downtime.”
“With the enhancements to Mobile Device Perspective customers are now able to conduct on-demand interactive troubleshooting with additional remote devices hosted in the same global locations,” said Vik Chaudhary, vice president of product management and corporate development at Keynote. “Mobile Device Perspective interactive (MDPi) allows the user to interact with popular smartphones from the desktop for real-time access. Immediate access to a popular device is invaluable for operations professionals who are troubleshooting an issue from a remote location. MDPi provides unsurpassed screen resolution and virtually no latency while simultaneously allowing users to perform the cutting-edge touch-screen features common on today’s smartphones. MDPi is also the ideal introduction for our customers who simply wish to experience the rich capabilities of Keynote’s real device monitoring platform,” continued Mr. Chaudhary.
Prior to the launch of Mobile Device Perspective 4.0, mobile enterprises interested in monitoring their mobile content, services and applications had very few options available to them. Many of these enterprises manage large libraries of smartphones accompanied by a similarly large staff necessary to run through extensive testing cases. Other companies have used developer platforms built for the feature phone and not designed for performance monitoring. These other testing platforms lack the performance, screen resolution, features and collaboration tools needed by the enterprise user. By optimizing monitoring with tomorrow’s smartphone in mind, Mobile Device Perspective 4.0 becomes the leading enterprise tool for monitoring mission-critical mobile applications and services.
Who Will Use MDP and MDPi ?
The target user for Mobile Device Perspective 4.0 and add-on feature Mobile Device Perspective interactive (MDPi) include the following:
- Network Operations Center and Customer Support Personnel- Network operations centers and customer support teams often need the ability to replicate issues that are seen at the operations center or experienced by their customers. They require access to remote devices connected to network operators so they can replicate the issue and check its impact on other core applications and services.
- Mobile Business Unit Owners and Managers- Most enterprise companies have dedicated mobile business units that are responsible for the start-to-end execution of their strategy to go mobile. Mobile Device Perspective 4.0 provides them with a platform to monitor and troubleshoot problems with their content, applications and services on their target devices.
- Mobile Enablers- These companies mobilize regular Web/rich media content and enable companies to go mobile. Mobile Device Perspective 4.0 provides them with quick access to content so they can quickly investigate issues when something goes wrong.
- Operators/Device OEMs- Every operator and device OEM has a device certification team that is responsible for certifying devices based on testing mobile content and applications.
How MDP and MDPi Work–
Mobile Device Perspective (MDP) 4.0 is a cost-efficient mobile solution for performance monitoring and troubleshooting of mobile content, applications and services. From any desktop with an Internet connection MDP can provide continual insight, supporting all popular smartphones.
And with Mobile Device Perspective interactive (MDPi), the user can control these devices as if they were in their own hands. With a simple USB cable, MDPi users can immediately upload mobile applications from their desktop to a remote device to begin interacting with the device-resident application. MDPi delivers lightning fast interaction, superior screen resolution, and can use the advanced features of the latest wireless devices such as swiping, pinching, multi-tap, accelerometer rotation and much more. MDPi makes it easy to save results to the desktop creating a central repository that can be shared with coworkers. Operations, QA teams and managers get quick access to results. MDPi also lets users simultaneously access as many devices as they choose, enabling them to test more in less time.
MDPi also allows users to easily enter any text (characters and symbols) directly by typing on the keyboard. MDPi sports a simple and easy-to-understand interface that can be used by any team. The intuitive icons are optimized to perform tasks with the fewest number of clicks.
MDP 4.0 provides access to popular smartphones to monitor mobile content, applications and services. For interactive diagnostics MDPi users can control devices in real-time and receive instantaneous feedback of the LCD screen right on their desktop. MDPi provides users with a pixel-perfect LCD screen on their desktops by capturing the entire LCD screen without any degradation, including smartphones with high resolution LCD screens.
MDPi provides access to the latest smartphones to troubleshoot a slew of different applications including: email, messaging (SMS and MMS), WAP sites, HTML sites, games, native applications, streaming audio and video, mobile TV, LBS/maps.
MDPi provides comprehensive support for all hardware functions of the device enabling the tester to do anything that their end-user can do on the device including: touch screen: multi-tap, pinching, swiping, accelerometer, mute, power on/off, clamshell open/close, backlights, vibration, volume increase, hardware compass, camera.
Pricing & Availability for Mobile Device Perspective 4.0
Keynote Mobile Device Perspective (MDP) and Mobile Device Perspective interactive (MDPi) are immediately available. MDP 4.0 comes with flexible pricing options. There are no monthly commitments or hidden charges. Users interested in MDPi can go to the Keynote Web site and sign up for 60 minutes of free device interaction today. Keynote builds, operates, and manages private test and measurement networks and maintains a publicly available, on-demand service.
Keynote’s Mobile Capabilities are Global
Keynote and its subsidiary Keynote SIGOS provide customers with the ability to test mobile performance on over 200 mobile networks across more than 70 countries. Keynote’s global network is comprised of real and simulated devices, user-provided SIMs and wireless modems, providing an unparalleled and customizable view into the performance of operator networks, mobile content, applications and services.
About Keynote
Keynote Systems (NASDAQ: “KEYN”) is the global leader in on-demand test & measurement solutions for continuously improving the online experience. For over a decade, Keynote has been providing measurement data and testing capabilities that allow companies to understand and improve their customers’ online and mobile experience. Keynote has four test and measurement businesses: Web performance, mobile quality, streaming & VoIP and customer experience/UX.
Known as The Mobile and Internet Performance Authority™, Keynote has a market-leading infrastructure of 3,000 measurement computers and mobile devices in over 240 locations around the world. Keynote’s 2,800 customers represent top Internet and mobile companies including American Express, Disney, eBay, E*TRADE, Expedia, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon, Vodafone and YouTube.
Keynote Systems, Inc. is headquartered in San Mateo, California and can be reached at www.keynote.com or by phone in the U.S. at 1-800-KEYNOTE.
